Roaming Solutions

How long will it take to receive my order?

The delivery options are as follows:

  • FREE Delivery by Australia Post (allow 10 working days)
  • AUD $10 Express by Courier (allow 2 business days) – NO P.O. Boxes
  • AUD $20 New Zealand Express by Toll Priority Courier (allow 2 business days) – NO P.O. Boxes
  • AUD $35 International Express by Toll Priority Courier (allow 5 business days) – NO P.O. Boxes

For Webbing Spot RoamingDATA orders the shipping fees vary:

  • AUD $22 Express by Toll Priority Courier for a Webbing Device Rental  - this includes a reply paid return Toll Courier satchel (allow 2 business days) - NO P.O. Boxes and signature will be required to receive goods.  Please select the FREE Webbing Rental Shipping option during check out as your Shipping charge will be included in your purchase price.
  • Webbing Rental is only availble to be delivered in Australia

Please note that all quoted delivery times are from date your order is received. Orders placed over weekends and public holidays (which affect Melbourne, Australia) will be processed the next business day. Roaming Solutions dispatch centre is based in Melbourne, Australia. The processing of orders is based on local time.  For Webbing Spot orders credit checks need to be verified before the device is shipped.

For Express shipping, it is advisable to provide a business address (including company name) where possible so that that the courier may obtain a signature as proof of delivery. If a residential address has been advised, the documentation will be left in the letter box or in the safest possible place.

It is the responsibility of the customer to inform Roaming Solutions if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Any order placed for an overseas delivery (incl. New Zealand) will be subject to a fraud control policy. This fraud control policy may take up to 4 business days. This is on top of the delivery time of up to 5 days and should be taken into consideration before placing your international order.

 

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